Support Center

We're here to help you get the most out of Luvra

Frequently Asked Questions

Everything you need to know about Luvra

Getting Started

Privacy & Data

Features

Technical Issues

Product Information

Subscription & Pricing

Still Need Help?

Can't find what you're looking for? We're here to help!

Email Support

Send us an email and we'll get back to you within 24-48 hours.

Send your questions to:

luvra [at] zintopllc [dot] com

Replace [at] with @ and [dot] with .

What to Include in Your Email

•Your device type (iPhone 15, Samsung Galaxy S24, etc.)
•Your operating system version (iOS 17, Android 14, etc.)
•A detailed description of the issue you're experiencing
•Steps to reproduce the problem (if applicable)
•Screenshots or photos (if helpful)

Average Response Time: 24-48 hours
We typically respond faster, but during busy periods it may take up to 48 hours.

Your Privacy Matters

When you contact us, we only use your email address to respond to your inquiry. We never use it for marketing purposes or share it with third parties. Your support requests are handled confidentially and securely.

Quick Tips

💡 Best Lighting for Scanning

For best results, scan barcodes and ingredient lists in bright, even lighting. Avoid shadows and glare on the product packaging.

🔍 Keep Your Profile Updated

Your skin changes with seasons, age, and lifestyle. Update your profile regularly for the most accurate product recommendations.

📸 Clear Photos Work Best

When photographing ingredient lists, make sure the text is clear and in focus. You can always retake the photo if the AI has trouble reading it.

💬 Ask the AI Anything

The AI chat is great for learning about ingredients, understanding your skin type, and getting personalized skincare advice. Don't be shy - ask away!

Luvra - Your privacy-first personal skin advisor